Hotline: 18006622

Here are some common questions and answers. If you still have any other questions related to our products or services, please send your questions to contact(at) Thank you.

For international market, depending on customer’s need, we could offer Ex- works, FOB, CFR, CIF and DAP – Incoterms 2010. For local market, we could offer to deliver ex-factory or to customer’s place. Please contact our hotline (08/04) 6655 8888 for more information.

We accept payment terms: TTR or LC at sight.

For orders in the local market, we accept bank transfer or cash (for small orders).

If it is in stock tile, we could ship right after 2- days. Stock tile usually ships from Secoin’s factories. Custom orders require approximately 3 to 6 weeks for production, depending on quantity and pattern of order.

Order carefully and allow for extras as any additional small order is going to be expensive and may not match well. A minimum of 5% is recommended on residential jobs and 10% on commercial jobs.

Minimum order quantity is 28.8sqm (~1 wooden pallet) since too small quantity is not efficiency due to high transportation costs and safer for packing.